In order to see one of our clinician’s patients must book an appointment.
Appointments can be made by:
- Visiting the practice between 8 am and 6.30pm
- Telephoning the surgery
- Online using Systmonline via the practice (You will need to register with the practice for this.)
PLEASE NOTE DUE TO HIGH PATIENT DEMAND YOU MAY FIND IT QUICKER AND EASIER TO BOOK APPOINTMENTS ONLINE. OUR RECEPTION STAFF ENDEAVOUR TO ANSWER YOUR CALLS AS SOON AS POSSIBLE BUT PLEASE KEEP IN MIND THEY ARE ALSO DEALING WITH PATIENTS AND QUERIES IN THE PRACTICE.
We run a full appointment system.
Sandy Lane Surgery is open Monday to Friday 8.00am until 6.30pm.
Tuesday Appointments until 8.00pm.
Saturday - open once a month. Ask reception for details
We are closed on Sundays.
Advanced Nurse Practitioner
Senior Nurse Practitioner works Monday to Friday.
Monday to Friday by appointment
Saturday - open once a month. Ask reception for details.
To make an appointment over the phone
Telephone 01623 656055 (please note that calls to this number are charged at standard BT rate from when you first hear the recorded message) When you have listened to the recorded message please press '2', and state whether the appointment is urgent or routine.
Please remember one problem, one consultation. Should you need to discuss more than one problem please book a double appointment.
If you have an urgent medical problem that you feel needs attention on the same day, please explain this to our Reception Staff who will invoke our telephone triage service to deal with such urgent requests.
Urgent medical problems will be dealt with on the day although the appointment may not be with your chosen GP. If you wish to see a specific GP it is advisable to book up to two weeks in advance. If your need is urgent you will be offered the first available appointment. Please remember to cancel any unwanted appointments so that we may offer them to other patients.
Sick notes are not classed as emergency on the day appointments.
We urge you to call as early in the day as possible preferably between 8.00 -9.00 am
Book on the day appointments
Appointments are limited and available morning or afternoons. Please telephone after 9.00am. Due to high patient demand we do pre-book up to two weeks in advance to see a GP.
In order to prioritise patient needs our receptionists have been requested by the GPs to ask certain questions in strictest confidence. This enables us to triage our appointment system effectively.
Should you need to speak with a Clinician please leave a message with the receptionist who will pass it on to the relevant member of staff.
Online appointments via Systmonline
The online appointment facility is ONLY for booking ROUTINE, 10 minute G.P. face-to-face appointments. To book an appointment using Systmonline you will need to register at reception. Please see the Systmonline section for further details.
If it is a MEDICAL EMERGENCY, or you have an URGENT medical problem, DO NOT use the online appointment facility.
For EMERGENCIES or URGENT G.P. medical care please call the reception team on 01623 656055.
In order to ensure that your need is met efficiently and as quickly as possible please do not book an online G.P. appointment for administrative queries, such as repeat medication request, the completion of certificates or reports or those tasks that are carried out by the Nursing Team. All administrative queries should be directed to the receptionist.
If you have any queries as to the most appropriate Clinician to consult please call the reception team 01623 656055 who will be happy to help you.