Comments and Suggestions
We are happy to get comments and ideas for improving our service from patients.
Complaints
We aim to provide the highest level of care to all our patients, but sometimes things do go wrong.
To make a formal complaint write to the Practice Manager.
Or speak to a member of staff. If they can they will try to resolve any problem you have.
We always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure drawn up to respond to patients grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Service. Please note that we have to respect the duty of confidentiality to patients and a persons consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.
We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within three days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.
Complaints leaflet (DOCX, 339KB)
Complaints form (DOCX, 16KB)
Third party complaint form (DOCX, 16KB)
Primary Care – GP, dentist, pharmacist or optician
From 1 July 2023, if you wish to make a complaint about primary care, please contact the service directly. Alternatively,
Email nnicb-nn.patientexperience@nhs.net
Telephone: 0115 8839570 or
By post: Patient Experience Team, Civic Centre, Arnot Hill Park, Nottingham Road, Arnold, Nottingham, NG5 6LU
If you would like further information please follow the link to the ICB website: Patient Experience and Complaints - NHS Nottingham and Nottinghamshire ICB